Taxis now make up less than half of rides that employees expense. Certify found that taxi rides as a percentage of total rides fell by 16 percentage points in only a year. Morgan Stanley, for example, added Uber to its travel policy last year, and Uber said it now had tens of thousands of Uber for Business accounts.Īll this is coming at the expense of traditional taxis.
“Whether it’s added formally or not added, people are using Uber,” said April Bridgeman, managing director for the travel management consulting company Advito. Just as technology managers had to accede to employees’ demands to use iPhones years ago, they now have little choice about ride-hailing services, experts say. “My expectation is that the trend is going to continue.”
“When you look at the actual spend for Uber, it continues to grow,” said Certify’s founder and chief executive, Bob Neveu. Most are for Uber a small number are for Lyft. Nearly a third of rides that business travelers expense are for ride-hailing services, up from just over 10 percent a year ago, according to Certify, a company that makes travel expense management software. “What I would bet you over the next 12 months is a lot of those no’s will be looking at these programs even more.” “Companies need to take a look because their travelers are asking for them,” said Greeley Koch, the association’s executive director.
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